Recently needed to get a key programmed for my landrover, after spending $200 plus dollars for the key, and was given the runaround by the apathetic spares sales person, whom had no idea what the process was. Finally after getting the key cut and dropping it off to get programmed he informs me he needs the serial number off the key that I had purchased from him. Supposedly a sticker that was on the key, When I said I dont have it, surely he as the dealer would keep those records, he promptly stated without the serial number he couldn't do anything and I would need to buy a new key.
All through the process this parts salesperson was unhelpful, apathetic to the point of myself being treated with disdain.
Service like this will mean my next car will be a Toyota.